Office of Inspector General (OIG) Report "Will the Check Be in the Mail? An Examination of Paper and Electronic Transactional Mail"

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Click Here to Access Office of Inspector General (OIG) Report "Will the Check Be in the Mail? An Examination of Paper and Electronic Transactional Mail"

In order to better understand customer preferences for receiving and paying bills, the Office of the Inspector General (OIC) commissioned a survey consisting of executive interviews and three months of customer billing data from a major US utility.