Office of Inspector General (OIG) RARC Report "A New Reality: Correspondence Mail in the Digital Age"

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OIC RARC USPS report on direct mail

Click Here to Access the Office of Inspector General (OIG) RARC Report "A New Reality: Correspondence Mail in the Digital Age"

From the report:

This paper focuses on correspondence mail, which consists of mail that is used solely or primarily to deliver communications, such as personal letters, greeting cards, and non-sales related communications sent and received between households and businesses and the government. There will be a follow-up paper focusing on transactional mail.

Highlights

  • How key and interrelated factors like electronic diversion, demographic changes, the economy, pricing, and evolving security and privacy concerns have affected the growth and decline of correspondence mail during the past 15 years.
  • How these factors could affect First-Class Mail demand in the next 10 years.
  • What future strategies the Postal Service could pursue to engage with the digital market in a way that helps to defend correspondence mail volume.